Saturday, December 03, 2016

EpochAir

Epoch Air is a seller on Amazon.

On November 14th, I ordered an Amazon Prime item from this seller.  I picked the Prime item because I'd receive it in two days, which is what I needed.  When I checked the status of the item, it said it was shipping from China and that it was expected between 6 and 29 December.

When I contacted the seller and asked WTF, they said they had warehouses in the U.S. and China, and if I needed it faster, I could re-order.  I guess I was just supposed to hope the next order came from the U.S.

That wasn't the right answer.  The right answer would have been.  "I'm terribly sorry.  We'll ship you another one from the U.S. warehouse and when you receive the one from China, we'll pay for the return shipping.  We'll send you tracking information for the new item soon.

Great way to fail at a business fellas.

Tuesday, July 12, 2016

Not so Cool

So a while back (over a year ago) this company launched this Kickstarter campaign to raise money for a pretty neat ice chest that came with a built in blender, a bluetooth speaker, etc.  So my GF ordered one.

Since that time, our house burned to the ground, was rebuilt, and we moved back in.  It's been well over a year and she still doesn't have her "Coolest" cooler.  When she inquires, she just gets shined on with lame-ass excuses like, "We're working as hard as we can to fulfill backer's orders," etc.

There've been so many excuses they've  become nothing to us.

So fuck them and their company.  Because of the Kickstarter terms of service, they're not subject to a lot of the same FTC rules other internet sales are subject to.

I'd like to find the two people at the top and beat the shit out of them. Then they could keep the money.

Here's a link to a Google search of "The Coolest cooler scam."

Here's a link to their lame-ass web page.
And lame-ass Facebook page.

Their website, as you'll see, has no way to contact their customer service department, which is a long-time warning sign for bullshit companies.

Again - Fuck them.

Saturday, March 14, 2015

Bank of America, Bank of America, Bank of America

Did the title of this post, "Bank of America" give away the suck-ass company I'm writing about in this post, or should I say it again:  Bank of America.

Bank
of
America

I can't tell you how I loathe this taint of the banking industry.

In January our house burned down and we lost everything - the whole house and the entire contents. Here's the chronology:

January 30th
Went to a local branch to tell someone about the house. We weren't sure if we had to or not. The greeter cunt who was there at the door was at first helpful, telling us we didn't have to report the loss; that we just had to bring the check in when we got it.  That's when we told her we weren't going to re-finance with Bank of America (Did I tell you they suck?) - That we were going to pay off the loan, bank the equity, take out a construction loan, build a house, and then get a new mortgage.  That's when little miss cunt got cunty.  She snottily told us we couldn't do that. We had to refinance through Bank of America (They suck, by the way).  I cut her off at the knees and told her we weren't here to discuss it with her, and that we'd be back.

February 10th
We dropped by the same branch and talked to a nice girl. Once she got into the details with us, she had to punt to a more senior person because of the amount of the check we had.  The senior person was also very nice. Of course we could pay off the loan.  God, where was little miss cunty pants now?  Fuckin' idiot.  Anyway, The girl we were with got a big office in Simi Valley on the phone and we found out exactly what we had to do.  All we had to do was send the check there with a letter of intent saying we want to pay the loan off and for them to send the balance back in a check.  Easy.  Awesome.  They even told us exactly what to put in the letter.

February 12th
Check and letter go into the mail.

February 23rd or so
Called sucky old Bank of America, Simi Valley, to find out what was going on with the check.  The idiot on the phone nearly made my bride cry. The fucking retard first told her we had to refinance through Bank of America.  Then he changed his story and told her we had to pay the value of the house to the bank, not the balance of the loan.  We were both fit to be tied. Fucking idiot.  We got his supervisor, who was a little bit more sensible, but didn't read any of the history or look at the fucking letter of intent, so he was a little slow.  He said they had some things to do, then they'd get the check out.  My bride asked him what they'd been doing since the 16th when  they received the letter and check. We didn't get a good answer.

March 2nd
Called Bank of America (You suck!!!) and asked what was going on with the check.  They didn't have a good answer.  They told us there was still some approval that needed to happen. That didn't sit well with us. We paid the fucking loan, they owe us money back.  Fucks!  By the end of the phone call, he told us the check would go out on March 6th and we should get it the next week.

March 9th
No check

March 10th
No check

March 11th
No check

March 12th
No check

March 13th
A morning phone call to ass-sucking Bank of America. They told us the check went out on the 4th.  Checked the mail that afternoon - No check.

March 14th
No check

To be Continued

Post Script
I implore you to never, ever do business with this bank.  They are positively awful. After losing a house and all our belongings, you'd figure we'd get a little consideration and they might expedite things and be a little more sensitive to us wanting to get the fucking house rebuilt before our year of temporary housing runs out (paid for by the insurance company).

If I ever, ever have a mortgage that gets sold to Bank of America (Which really sucks), I will go to any length to refinance my loan with another bank. The horror of losing everything in a house fire is bad enough without having to deal with this buffoonery.

Fuck you, Bank of America
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Sunday, January 04, 2015

San Antonio Express News

They're the only newspaper in San Antonio.  I subscribe to the Sunday paper only.  Two years ago when I went on vacation, I signed up on their web site to stop my paper.  I thought it was pretty handy to be able to do it online.  Delivery resumed automatically on my return.

The suck part of the Express News is that once you sign up, you receive a good bit of SPAM.  Even after unsubscribing, and writing to the company, I continue to receive their unsolicited bullshit.

It's been two fucking years, and I've unsubscribed perhaps a dozen times, yet their emails continue.

Idiots.

Monday, September 01, 2014

NetTalk

I ordered service with this company a little over a year ago and it worked pretty well for a couple of weeks.  Then one day it stopped working.  The device would start flashing yellow or red.  I opened a ticket online and got a response two weeks later asking if the problem had been resolved.  I called customer service and hung up after sitting on hold forever.  

I canceled my service after a few months and disputed the charge with my credit card company, claiming I did not receive the service I'd paid for.  I got my money back.  

A few months ago I started getting plaintive emails from NetTalk warning me that my service would soon expire (even though I'd already canceled).  I opened a ticket, advising that I'd canceled my service already.  I got some completely crazy response that had nothing to do with the subject at hand.  So I just marked any email from NetTalk as spam.  Today my spam folder had the final (hopefully) "Your service has expired" email.  Hurray!  I couldn't be happier.  

This company is a sham, through and through.  They sell you a device that doesn't connect reliably, and has questionable voice quality, and then they don't support it.  I can't believe this company hasn't had he pants sued off of it.  I can't wait to see this company go out of business. I'd like to get my hands on whomever is in charge of it give them a good caning ;-)

Thursday, December 16, 2010

AT&T

I've had a number of bad experiences with AT&T over the years. The last experience was around ten years ago, after which I've been avoiding them like the plague. Their customer service sucks, their internet sucks, their telephone service sucks, their billing department sucks, and their web site is pathetic, particularly the self-service and "contact us" sections.

I live 20+ miles outside of San Antonio, where internet service providers are scarce. I had good, 6Mbps internet service with a small company that provided that service via line of sight radio. At some point earlier in the year, tree and foliage growth between my antenna and the company's tower started blocking my signal and significantly degrading my service. So...I left the company and went with AT&T DSL service because they'd finally upgraded the lines to 6Mbps from 760Kbps.

First of all, they sent me a wireless DSL modem, which I didn't ask for. I asked for a modem alone. I returned that and bought a modem at Best Buy.

The internet service was fine for a while, then started degrading. My download speed is frequently as slow as 230Kbps. There are moments where it gets up to around 5Mbps, which is fine, but the inconsistency, latency, and unresponsiveness of their network is unacceptable.

I opened a ticket five days ago and have yet to hear from anyone, and trying to find the status online is impossible. The system is often down...when you do get in, all it tells you is that it was opened. When I searched the web site for ticket status - I was informed that once I log in to my billing account a status will be displayed. Guess what - Right...it isn't.

The second that small ISP fixes their tree problem, or Time Warner comes to town, I'm ditching AT&T.

I shall, for the rest of my life, avoid AT&T. Everything about the company's customer-service sucks. Really.

Monday, April 13, 2009

Countrywide Home Loans

Countrywide called Shelley last year after they purchased her mortgage portfolio from another company. Good news: Your mortgage payments are going down from $1,467.81 per month to $1,139.34 per month!

Although the prospect of saving money is always a good thing, Shelley questioned the decrease, worrying about a potential shortage in her escrow account. She made a phone call to Countrywide. Tim, the Countrywide Dumbass on the other end of the telephone, insisted it was fine and that there was nothing to worry about.

You know what’s coming, right? Of course you do.

Shelley’s latest Countrywide Home Loans showed an escrow account shortage of $1,649.52. Big surprise, right?

So she called Countrywide again, and spoke to Samantha this time. Shelley’s options now? Either pay the $1,649.52 by June 1st or add it to her new and improved mortgage payment of $1,317.99 (increased to unfuck what Timmy fucked up.).

When asked why Tim would reduce the mortgage payment, Samantha said she couldn’t speak for Tim.

The way I see it Timmy and Sammy, Tweedle Dee and Tweedle Dumbass, both work for Countrywide, and they damned well better be able to answer questions like that.

It’s no wonder this company’s been under the microscope for years on end.