I ordered service with this company a little over a year ago and it worked pretty well for a couple of weeks. Then one day it stopped working. The device would start flashing yellow or red. I opened a ticket online and got a response two weeks later asking if the problem had been resolved. I called customer service and hung up after sitting on hold forever.
I canceled my service after a few months and disputed the charge with my credit card company, claiming I did not receive the service I'd paid for. I got my money back.
A few months ago I started getting plaintive emails from NetTalk warning me that my service would soon expire (even though I'd already canceled). I opened a ticket, advising that I'd canceled my service already. I got some completely crazy response that had nothing to do with the subject at hand. So I just marked any email from NetTalk as spam. Today my spam folder had the final (hopefully) "Your service has expired" email. Hurray! I couldn't be happier.
This company is a sham, through and through. They sell you a device that doesn't connect reliably, and has questionable voice quality, and then they don't support it. I can't believe this company hasn't had he pants sued off of it. I can't wait to see this company go out of business. I'd like to get my hands on whomever is in charge of it give them a good caning ;-)
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