tag:blogger.com,1999:blog-170736122024-03-07T18:21:24.199-06:00Companies That SuckUnknownnoreply@blogger.comBlogger18125tag:blogger.com,1999:blog-17073612.post-78246426333887383212020-05-29T04:51:00.000-05:002020-05-29T04:51:27.931-05:00**HOME WARRANTY OF AMERICA IS THE ABSOLUTE WORST**Our air conditioning unit has been inoperative since the 17th of May, when we first called Home Warranty of America. It is now the 29th, and we are still waiting for their authorization department to authorize service on a “high priority” claim. Their excuse? COVID-19 has affected staffing numbers in their offices, which is a pathetic excuse considering the technological capabilities available today. It is especially pathetic considering every customer service representative and supervisor we’ve spoken to over the last 12 days has been based in countries other than the United States. <br />
<br />
We have done everything they’ve asked, despite their ever-changing requirements and outright lies, yet we get nothing from them – No service, no returned calls, no returned emails. All we get is sickeningly patronizing customer service operators feigning empathy about our situation. I can’t tell you how infuriated I am; how infuriated WE are.<br />
<br />
So here we are in San Antonio, Texas, where the temperatures have been in the 90s, including the upper 90s, without our air conditioning unit. <br />
<br />
My plans now:<br />
1. Get the unit replaced.<br />
2. File a complaint with the Illinois Better Business Bureau, where they’re based.<br />
3. File a complaint with Direct Energy, of which they are a subsidiary company.<br />
4. File a complaint with the Texas Attorney General.<br />
5. File a complaint with the Illinois Attorney General.<br />
6. File a lawsuit against HWA for the complete cost of unit replacement and attorney fees.<br />
<br />
Unless you’re looking to get ripped off and lied to repeatedly, stay the hell away from this appallingly unresponsive, swindling, unscrupulous, pitiful excuse for a company.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17073612.post-16684639007426661002016-12-03T05:23:00.001-06:002016-12-03T05:23:31.024-06:00EpochAirEpoch Air is a seller on Amazon.<br />
<br />
On November 14th, I ordered an Amazon Prime item from this seller. I picked the Prime item because I'd receive it in two days, which is what I needed. When I checked the status of the item, it said it was shipping from China and that it was expected between 6 and 29 December.<br />
<br />
When I contacted the seller and asked WTF, they said they had warehouses in the U.S. and China, and if I needed it faster, I could re-order. I guess I was just supposed to hope the next order came from the U.S.<br />
<br />
That wasn't the right answer. The right answer would have been. "I'm terribly sorry. We'll ship you another one from the U.S. warehouse and when you receive the one from China, we'll pay for the return shipping. We'll send you tracking information for the new item soon.<br />
<br />
Great way to fail at a business fellas.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17073612.post-57125179156889158352016-07-12T19:13:00.001-05:002016-07-12T19:13:17.121-05:00Not so CoolSo a while back (over a year ago) this company launched this Kickstarter campaign to raise money for a pretty neat ice chest that came with a built in blender, a bluetooth speaker, etc. So my GF ordered one.<br />
<br />
Since that time, our house burned to the ground, was rebuilt, and we moved back in. It's been well over a year and she still doesn't have her "Coolest" cooler. When she inquires, she just gets shined on with lame-ass excuses like, "We're working as hard as we can to fulfill backer's orders," etc.<br />
<br />
There've been so many excuses they've become nothing to us.<br />
<br />
So fuck them and their company. Because of the Kickstarter terms of service, they're not subject to a lot of the same FTC rules other internet sales are subject to.<br />
<br />
I'd like to find the two people at the top and beat the shit out of them. Then they could keep the money.<br />
<br />
Here's a <a href="https://www.google.com/search?num=50&newwindow=1&q=the+coolest+cooler+scam&oq=the+coolest+cooler+scam&gs_l=serp.3...4625.6121.0.6488.5.5.0.0.0.0.312.733.0j1j1j1.3.0....0...1c.1.64.serp..2.2.537...0j0i22i30.-5d9B23dsWQ" target="_blank">link </a>to a Google search of "The Coolest cooler scam."<br />
<br />
Here's a link to their lame-ass <a href="http://coolest.com/" target="_blank">web page</a>.<br />
And lame-ass <a href="http://coolest.com/" target="_blank">Facebook </a>page.<br />
<br />
Their website, as you'll see, has no way to contact their customer service department, which is a long-time warning sign for bullshit companies.<br />
<br />
Again - Fuck them.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17073612.post-91195397286974350702015-03-14T22:51:00.001-05:002015-03-14T22:51:05.907-05:00Bank of America, Bank of America, Bank of AmericaDid the title of this post, "Bank of America" give away the suck-ass company I'm writing about in this post, or should I say it again: Bank of America.<br />
<br />
Bank<br />
of<br />
America<br />
<br />
I can't tell you how I loathe this taint of the banking industry.<br />
<br />
In January our house burned down and we lost everything - the whole house and the entire contents. Here's the chronology:<br />
<br />
<b>January 30th</b><br />
Went to a local branch to tell someone about the house. We weren't sure if we had to or not. The greeter cunt who was there at the door was at first helpful, telling us we didn't have to report the loss; that we just had to bring the check in when we got it. That's when we told her we weren't going to re-finance with Bank of America (Did I tell you they suck?) - That we were going to pay off the loan, bank the equity, take out a construction loan, build a house, and then get a new mortgage. That's when little miss cunt got cunty. She snottily told us we couldn't do that. We <i>had</i> to refinance through Bank of America (They suck, by the way). I cut her off at the knees and told her we weren't here to discuss it with her, and that we'd be back.<br />
<br />
<b>February 10th</b><br />
We dropped by the same branch and talked to a nice girl. Once she got into the details with us, she had to punt to a more senior person because of the amount of the check we had. The senior person was also very nice. <b>Of course we could pay off the loan.</b> God, where was little miss cunty pants now? Fuckin' idiot. Anyway, The girl we were with got a big office in Simi Valley on the phone and we found out exactly what we had to do. All we had to do was send the check there with a letter of intent saying we want to pay the loan off and for them to send the balance back in a check. Easy. Awesome. They even told us exactly what to put in the letter.<br />
<br />
<b>February 12th</b><br />
Check and letter go into the mail.<br />
<br />
February 23rd or so<br />
Called sucky old Bank of America, Simi Valley, to find out what was going on with the check. The idiot on the phone nearly made my bride cry. The fucking retard first told her we <i>had</i> to refinance through Bank of America. Then he changed his story and told her we had to pay the value of the house to the bank, not the balance of the loan. We were both fit to be tied. Fucking idiot. We got his supervisor, who was a little bit more sensible, but didn't read any of the history or look at the fucking letter of intent, so he was a little slow. He said they had some things to do, then they'd get the check out. My bride asked him what they'd been doing since the 16th when they received the letter and check. We didn't get a good answer.<br />
<br />
<b>March 2nd</b><br />
Called Bank of America (You suck!!!) and asked what was going on with the check. They didn't have a good answer. They told us there was still some approval that needed to happen. That didn't sit well with us. We paid the fucking loan, they owe us money back. Fucks! By the end of the phone call, he told us the check would go out on March 6th and we should get it the next week.<br />
<br />
<b>March 9th</b><br />
No check<br />
<br />
<b>March 10th</b><br />
No check<br />
<br />
<b>March 11th</b><br />
No check<br />
<br />
<b>March 12th</b><br />
No check<br />
<br />
<b>March 13th</b><br />
A morning phone call to ass-sucking Bank of America. They told us the check went out on the 4th. Checked the mail that afternoon - No check.<br />
<br />
<b>March 14th</b><br />
No check<br />
<br />
To be Continued<br />
<br />
<i><u>Post Script</u></i><br />
<i>I implore you to never, ever do business with this bank. They are positively awful. After losing a house and all our belongings, you'd figure we'd get a little consideration and they might expedite things and be a little more sensitive to us wanting to get the fucking house rebuilt before our year of temporary housing runs out (paid for by the insurance company).</i><br />
<i><br /></i>
<i>If I ever, ever have a mortgage that gets sold to Bank of America (Which really sucks), I will go to any length to refinance my loan with another bank. The horror of losing everything in a house fire is bad enough without having to deal with this buffoonery.</i><br />
<i><br /></i>
<i><b>Fuck you, Bank of America</b></i><br />
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<i><b>Fuck you, Bank of America</b></i>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17073612.post-86897190112533123522015-01-04T08:31:00.002-06:002015-01-04T08:32:43.520-06:00San Antonio Express NewsThey're the only newspaper in San Antonio. I subscribe to the Sunday paper only. Two years ago when I went on vacation, I signed up on their web site to stop my paper. I thought it was pretty handy to be able to do it online. Delivery resumed automatically on my return.<br />
<br />
The suck part of the Express News is that once you sign up, you receive a good bit of SPAM. Even after unsubscribing, and writing to the company, I continue to receive their unsolicited bullshit.<br />
<br />
It's been two fucking years, and I've unsubscribed perhaps a dozen times, yet their emails continue.<br />
<br />
Idiots.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17073612.post-58658922788226930912014-09-01T06:07:00.004-05:002014-09-01T06:07:57.480-05:00NetTalk<div style="text-align: justify;">
I ordered service with this company a little over a year ago and it worked pretty well for a couple of weeks. Then one day it stopped working. The device would start flashing yellow or red. I opened a ticket online and got a response two weeks later asking if the problem had been resolved. I called customer service and hung up after sitting on hold forever. </div>
<div style="text-align: justify;">
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I canceled my service after a few months and disputed the charge with my credit card company, claiming I did not receive the service I'd paid for. I got my money back. </div>
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A few months ago I started getting plaintive emails from NetTalk warning me that my service would soon expire (even though I'd already canceled). I opened a ticket, advising that I'd canceled my service already. I got some completely crazy response that had nothing to do with the subject at hand. So I just marked any email from NetTalk as spam. Today my spam folder had the final (hopefully) "Your service has expired" email. Hurray! I couldn't be happier. </div>
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This company is a sham, through and through. They sell you a device that doesn't connect reliably, and has questionable voice quality, and then they don't support it. I can't believe this company hasn't had he pants sued off of it. I can't wait to see this company go out of business. I'd like to get my hands on whomever is in charge of it give them a good caning ;-)</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17073612.post-49252900280084681292010-12-16T05:06:00.003-06:002010-12-16T05:16:08.972-06:00AT&T<div align="justify">I've had a number of bad experiences with AT&T over the years. The last experience was around ten years ago, after which I've been avoiding them like the plague. Their customer service sucks, their internet sucks, their telephone service sucks, their billing department sucks, and their web site is pathetic, particularly the self-service and "contact us" sections.</div><div align="justify"></div><div align="justify"><br />I live 20+ miles outside of San Antonio, where internet service providers are scarce. I had good, 6Mbps internet service with a small company that provided that service via line of sight radio. At some point earlier in the year, tree and foliage growth between my antenna and the company's tower started blocking my signal and significantly degrading my service. So...I left the company and went with AT&T DSL service because they'd finally upgraded the lines to 6Mbps from 760Kbps.</div><div align="justify"></div><div align="justify"><br />First of all, they sent me a wireless DSL modem, which I didn't ask for. I asked for a modem alone. I returned that and bought a modem at Best Buy. </div><div align="justify"></div><div align="justify"><br />The internet service was fine for a while, then started degrading. My download speed is frequently as slow as 230Kbps. There are moments where it gets up to around 5Mbps, which is fine, but the inconsistency, latency, and unresponsiveness of their network is unacceptable.</div><div align="justify"></div><div align="justify"><br />I opened a ticket five days ago and have yet to hear from anyone, and trying to find the status online is impossible. The system is often down...when you do get in, all it tells you is that it was opened. When I searched the web site for ticket status - I was informed that once I log in to my billing account a status will be displayed. Guess what - Right...it isn't.</div><div align="justify"></div><div align="justify"><br />The second that small ISP fixes their tree problem, or Time Warner comes to town, I'm ditching AT&T. </div><div align="justify"></div><div align="justify"><br />I shall, for the rest of my life, avoid AT&T. Everything about the company's customer-service sucks. Really.</div>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-17073612.post-23026017256134711382009-04-13T11:21:00.000-05:002009-04-13T11:22:26.535-05:00Countrywide Home Loans<div align="justify">Countrywide called Shelley last year after they purchased her mortgage portfolio from another company. Good news: Your mortgage payments are going down from $1,467.81 per month to $1,139.34 per month!<br /><br />Although the prospect of saving money is always a good thing, Shelley questioned the decrease, worrying about a potential shortage in her escrow account. She made a phone call to Countrywide. Tim, the Countrywide Dumbass on the other end of the telephone, insisted it was fine and that there was nothing to worry about.<br /><br />You know what’s coming, right? Of course you do.<br /><br />Shelley’s latest Countrywide Home Loans showed an escrow account shortage of $1,649.52. Big surprise, right?<br /><br />So she called Countrywide again, and spoke to Samantha this time. Shelley’s options now? Either pay the $1,649.52 by June 1st or add it to her new and improved mortgage payment of $1,317.99 (increased to unfuck what Timmy fucked up.).<br /><br />When asked why Tim would reduce the mortgage payment, Samantha said she couldn’t speak for Tim. <br /><br />The way I see it Timmy and Sammy, Tweedle Dee and Tweedle Dumbass, both work for Countrywide, and they damned well better be able to answer questions like that.<br /><br />It’s no wonder this company’s been under the microscope for years on end.<br /><br /> </div>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-17073612.post-8027882415587346002009-03-01T09:54:00.001-06:002009-04-15T05:19:24.407-05:00BNY Mellon<div align="justify">BNY Mellon's Shareowner Services web site is absolutely the most un-user-friendly piece of shit web site I've ever visited in my life. Even the feedback section sucks, which really shouldn't surprise me. <br /><br /></div><div align="justify"></div><div align="justify">Nearly every link for help or forms sends you in a big fat circle, and you end up right the hell back where you started. <br /><br /></div><div align="justify"></div><div align="justify">My advice to anyone considering Mellon is this: Don't. They suck, and how.</div>Unknownnoreply@blogger.com14tag:blogger.com,1999:blog-17073612.post-13946312984216611422009-01-07T17:49:00.001-06:002009-01-07T17:49:19.352-06:00Netzero<div align="justify">Back a few months ago when I moved to Bum Fuck Texas where broadband internet is rare, I ordered me some dial-up access with Netzero to keep up on my email (work and personal). Today, confident that the broadband service provided by a small business was reliable, I called to cancel my $9.95 per-month Netzero account.<br /><br />After sitting on hold for about five minutes a rep answered and asked me how he could help me. I told him I wanted to cancel my account.<br /><br />The dunce I was speaking to said he would cancel my account. Then he babbled on about how he knew broadband was much faster than dial-up, and that it was understandable I wanted to cancel my account, etc. etc. Then he mumbled on about “Wireless J” and virus protection. It was hard to hear, but I did understand he was trying to sell me shit. I told him I didn’t want to buy anything. I wanted to cancel. I wanted to go from $9.95 a month to ZERO a month, and I didn’t want to have to call back to cancel some free trial so my credit card wouldn’t billed.<br /><br />He said something like, “please understand sir…” I said something like, “How ‘bout you let me speak to your supervisor.” He rambled on and I hung up, then called another number to verify my cancelation. I’m calling my bank to ensure there are no withdrawals on my credit card from those idiots.<br /><br />Netzero? Fuck them. Don’t waste your time or money on that lame-ass company.</div>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-17073612.post-46968735483546354342009-01-02T17:43:00.001-06:002009-01-02T17:44:26.051-06:00Casanova Custom HomesNice guy<br />Good carpenters<br />Good mason<br />Good roofer<br />Shitty painters<br /><br />Poor business practices<br />Lost a whole lot of word-of-mouth recommendationsUnknownnoreply@blogger.com1tag:blogger.com,1999:blog-17073612.post-1168307448055259502007-01-08T19:50:00.000-06:002007-01-08T19:50:48.066-06:00All Access Gift Cards<div align="justify">Never, ever, ever give an All Access gift card as a gift; not even to your worst enemy. I got my wife two $100 Visa gift cards as two of her Christmas gifts. She went to Dillard’s (on my <i>good</i> list) to buy a little something and spent over an hour and a half trying to spend the money. The Dillard’s manager was awesome, but trying to cash the cards didn’t work. They showed either a negative or a zero balance (I can’t remember). <br /><br />The Dillard’s manager called the All Access Ass Holes and they told him they could credit the cards in – Get this – SEVEN DAYS. The Warden then commenced to take a big dump on the All Access Fucks, who said they could credit the cards in two hours. She was fed up by that time and left the store.<br /><br />Tonight she was on line checking the balance that was promised to have been replenished. It wasn’t much of a surprise that one of the cards had a ZERO balance and the other was fifty cents in the hole.<br /><br />The Warden is on the phone with these dimwits as I type. Fortunately I paid for the cards with a REAL credit card. If The Warden doesn’t square them away tonight, I’ll be disputing the charge with my bank and contacting the Better Business Bureau.<br /><br />If you have a beef with them, here’s the company contact information:<br /><br />NetSpend Corporation<br />PO Box 2136<br />Austin, TX 78768-2136<br />Fax: (512) 532-8308<br /><a href="https://www.allaccessgift.com/gift/index.m">https://www.allaccessgift.com/gift/index.m</a><br /><br /> </div>Unknownnoreply@blogger.com5tag:blogger.com,1999:blog-17073612.post-1149674580841086152006-06-07T05:02:00.000-05:002006-06-07T05:03:00.853-05:00Helotes Discount CarpetHow I could go so long without posting about this company is beyond me.<br /><br />Back in 2004 we had them install wood floors in our house. The contractor (Four Corners Flooring) was disorganized, unprepared, unskilled, inept, and a liar.<br /><br />The guy was so inept that we “convinced” the company (after much foot dragging) to make good on the shoddy workmanship. They hired another contractor who ripped up and replaced the entire floor.<br /><br />Anyone in San Antonio who is considering having this company install wood floors for them should heed my advice and STAY AWAY.Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-17073612.post-1139568798394366862006-02-10T04:41:00.000-06:002006-02-10T04:53:18.413-06:00Pep BoysAlthough I haven’t done business with these crooks for years, I still categorize them as a company that sucks.<br /><br />They did some work on my wife’s car in 1988. She was 8 months pregnant. She called me from a gas station one dark, winter evening after picking the car up to tell me that it was making some strange noises. I arrived a short time later and, after taking off the front-right tire, I found that the wheel was very nearly ready to fall off. The dumbasses hadn’t tightened the big nut that holds the whole wheel on.<br /><br />I made the mistake of frequenting them again in 1989 to have my car checked out before a cross-country drive from NJ to TX. They were really the only gig in the small town where I lived at the time. One of the things I specifically requested they do was to change the fan belts; “the fan belts.” Remember that.<br /><br />When the car was ready, a friend drove me to pick it up. I paid and we headed back to his place for a few drinks. It was two days before the drive, and I worked the next morning at 5:30am. Then I the thermostat on the dash shot up to stupid hot. I pulled over, popped the hood, and saw that two of the three fan belt<b>s</b> were torn to shreds. Only two of the three belts were new. So I had my car towed to my friends house where I stayed the night, worked a 12-hour shift the next day, and then went to visit the Pep Boys idiots. Their excuse for not changing <i>all</i> the fan belts was that I didn’t specifically say to change <i>all</i> the fan belts. I explained to monkey boy that changing <i>the</i> fan belt<b>s</b> means all of them, and besides, I didn’t say change only two of them. I had some choice words for monkey boy and his manager, and got my belts replaced for free.<br /><br />I’ve never been to Pep Boys again, and never will.Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-17073612.post-1132500410853900322005-11-20T09:26:00.000-06:002005-11-20T09:28:45.420-06:00Home Depot -- Millworks DepartmentsThe problem spanned a few days over a couple of weeks. In the end, I don’t think I could have <i>given</i> money to either one of the two Depots in question. I wanted to spend $2K on a beautiful atrium door for the kitchen.<br /><br /><strong>My beefs: </strong><br />Home Depot computers are not networked. They can’t share order information between stores.<br /><br />Millwork “specialists” can’t answer questions. I had to call the damned vendor <i>myself</i> to find out information.<br /><br />After a few days, a bunch of phone calls, and many visits to HD, I thought I finally had it square. The “specialist, ” Bill, assured me that, although he’d be off on Friday, any representative would be able to pull the order up in the system and let me pay for it. He also assured me that the door would be exactly as I wanted it.<br /><br />Guess what? I showed up in the door department and neither of the two dumbasses in the millworks deparement knew how to pull it up. Furthermore, they said no one in the store could do it either. I looked at the older of the two (probably about 25) and said, “Now ain’t that a bunch of fuckin’ shit. When the fuck is Bill going to be back in?” Of course, they didn’t know.<br /><br />I strolled to the front of the store and bitched (and cussed) at the manager for a few minutes, telling her that Home Depot had serious issues with millworks training.<br /><br />She had one of her lackeys look up the “new” order that bill was supposed to have left. He pulled up three different orders, each of which was wrong.<br /><br />As much as The Warden and I like that door, we’re not getting it from these idiots.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17073612.post-1127568204957553912005-09-24T08:17:00.000-05:002006-09-02T06:44:18.340-05:00Whataburger on Bandera Rd. and Huebner, Store #WB316This store's quality assurance program sucks. Over the past few years, they've screwed up every single order we've ever placed there.<br /><br />The pimply-faced teenie boppers either give us the wrong order, leave something out of the order, or fuck up the hamburger toppings.<br /><br />The last time we went through the drive through, The Warden even asked them nicely to make sure they got the order right. She told them that our orders are always wrong. The punk on the other end of the tinny speaker assured us that he'd make sure it was right, and reiterated that fact when queried again at the window.<br /><br />Guess what. They fucked it up. They only gave us one "Whatasize" combo instead of three, and they didn't put the God forsaken jalapenos in the bag.<br /><br />The Warden called and spoke to the assistant manager who oh-so-generously offered to give us a free order of fries the next time we stop in (which, incidently, will never happen).<br /><br />I got on the Whataburger web site and mentioned this store's quality assurance shortcomings. Perhaps needless to say, I never received a reply.Unknownnoreply@blogger.com4tag:blogger.com,1999:blog-17073612.post-1127567670606745762005-09-24T08:13:00.000-05:002006-02-10T04:41:11.516-06:00Valvoline Auto Center on Culebra Rd.An asshole at a local store told my wife that her vehicle failed the safety inspection because of the fan belt.<br /><br />There was nothing wrong with the fan belt at all and, according to the state of Texas, a fan belt is not an inspectable item.<br /><br />I wrote the company and never heard back from them.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17073612.post-1127567574967906102005-09-24T08:09:00.000-05:002006-12-02T08:07:56.310-06:00United Mileage Plus Visa/MastercardMom passed away in November of 2004. Part of closing up her affairs involved closing credit card accounts and paying bills.<br /><br />I received her Mileage Plus bill in the mail after it was forwarded by the post office. The bill came with a $15 late fee. I called the toll-free number and requested a waiver of the $15 late-fee. They gave me a fax number where I could send my request.<br /><br />I sent the request (twice) and never heard back from them. I never received the credit either.<br /><br />$15 isn't a huge amount of money, but I'd like to think that a company that big could afford to waive a late fee under these circumstances.<br /><br />Apparently not.Unknownnoreply@blogger.com0