Countrywide called Shelley last year after they purchased her mortgage portfolio from another company. Good news: Your mortgage payments are going down from $1,467.81 per month to $1,139.34 per month!
Although the prospect of saving money is always a good thing, Shelley questioned the decrease, worrying about a potential shortage in her escrow account. She made a phone call to Countrywide. Tim, the Countrywide Dumbass on the other end of the telephone, insisted it was fine and that there was nothing to worry about.
You know what’s coming, right? Of course you do.
Shelley’s latest Countrywide Home Loans showed an escrow account shortage of $1,649.52. Big surprise, right?
So she called Countrywide again, and spoke to Samantha this time. Shelley’s options now? Either pay the $1,649.52 by June 1st or add it to her new and improved mortgage payment of $1,317.99 (increased to unfuck what Timmy fucked up.).
When asked why Tim would reduce the mortgage payment, Samantha said she couldn’t speak for Tim.
The way I see it Timmy and Sammy, Tweedle Dee and Tweedle Dumbass, both work for Countrywide, and they damned well better be able to answer questions like that.
It’s no wonder this company’s been under the microscope for years on end.
Although the prospect of saving money is always a good thing, Shelley questioned the decrease, worrying about a potential shortage in her escrow account. She made a phone call to Countrywide. Tim, the Countrywide Dumbass on the other end of the telephone, insisted it was fine and that there was nothing to worry about.
You know what’s coming, right? Of course you do.
Shelley’s latest Countrywide Home Loans showed an escrow account shortage of $1,649.52. Big surprise, right?
So she called Countrywide again, and spoke to Samantha this time. Shelley’s options now? Either pay the $1,649.52 by June 1st or add it to her new and improved mortgage payment of $1,317.99 (increased to unfuck what Timmy fucked up.).
When asked why Tim would reduce the mortgage payment, Samantha said she couldn’t speak for Tim.
The way I see it Timmy and Sammy, Tweedle Dee and Tweedle Dumbass, both work for Countrywide, and they damned well better be able to answer questions like that.
It’s no wonder this company’s been under the microscope for years on end.
1 comment:
We're having the same issue with American Home Morgage Servicing, Inc. (AHMSI)...not only with the escrow issue, but with their screwing up our property tax payment, us having to pay it out of savings and them not paying us back yet. Have been fighting with them since February. I think it's time to call the attorney. : /
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