Home Depot -- Millworks Departments

The problem spanned a few days over a couple of weeks. In the end, I don’t think I could have given money to either one of the two Depots in question. I wanted to spend $2K on a beautiful atrium door for the kitchen.

My beefs:
Home Depot computers are not networked. They can’t share order information between stores.

Millwork “specialists” can’t answer questions. I had to call the damned vendor myself to find out information.

After a few days, a bunch of phone calls, and many visits to HD, I thought I finally had it square. The “specialist, ” Bill, assured me that, although he’d be off on Friday, any representative would be able to pull the order up in the system and let me pay for it. He also assured me that the door would be exactly as I wanted it.

Guess what? I showed up in the door department and neither of the two dumbasses in the millworks deparement knew how to pull it up. Furthermore, they said no one in the store could do it either. I looked at the older of the two (probably about 25) and said, “Now ain’t that a bunch of fuckin’ shit. When the fuck is Bill going to be back in?” Of course, they didn’t know.

I strolled to the front of the store and bitched (and cussed) at the manager for a few minutes, telling her that Home Depot had serious issues with millworks training.

She had one of her lackeys look up the “new” order that bill was supposed to have left. He pulled up three different orders, each of which was wrong.

As much as The Warden and I like that door, we’re not getting it from these idiots.