Bank of America, Bank of America, Bank of America

Did the title of this post, "Bank of America" give away the suck-ass company I'm writing about in this post, or should I say it again:  Bank of America.

Bank
of
America

I can't tell you how I loathe this taint of the banking industry.

In January our house burned down and we lost everything - the whole house and the entire contents. Here's the chronology:

January 30th
Went to a local branch to tell someone about the house. We weren't sure if we had to or not. The greeter cunt who was there at the door was at first helpful, telling us we didn't have to report the loss; that we just had to bring the check in when we got it.  That's when we told her we weren't going to re-finance with Bank of America (Did I tell you they suck?) - That we were going to pay off the loan, bank the equity, take out a construction loan, build a house, and then get a new mortgage.  That's when little miss cunt got cunty.  She snottily told us we couldn't do that. We had to refinance through Bank of America (They suck, by the way).  I cut her off at the knees and told her we weren't here to discuss it with her, and that we'd be back.

February 10th
We dropped by the same branch and talked to a nice girl. Once she got into the details with us, she had to punt to a more senior person because of the amount of the check we had.  The senior person was also very nice. Of course we could pay off the loan.  God, where was little miss cunty pants now?  Fuckin' idiot.  Anyway, The girl we were with got a big office in Simi Valley on the phone and we found out exactly what we had to do.  All we had to do was send the check there with a letter of intent saying we want to pay the loan off and for them to send the balance back in a check.  Easy.  Awesome.  They even told us exactly what to put in the letter.

February 12th
Check and letter go into the mail.

February 23rd or so
Called sucky old Bank of America, Simi Valley, to find out what was going on with the check.  The idiot on the phone nearly made my bride cry. The fucking retard first told her we had to refinance through Bank of America.  Then he changed his story and told her we had to pay the value of the house to the bank, not the balance of the loan.  We were both fit to be tied. Fucking idiot.  We got his supervisor, who was a little bit more sensible, but didn't read any of the history or look at the fucking letter of intent, so he was a little slow.  He said they had some things to do, then they'd get the check out.  My bride asked him what they'd been doing since the 16th when  they received the letter and check. We didn't get a good answer.

March 2nd
Called Bank of America (You suck!!!) and asked what was going on with the check.  They didn't have a good answer.  They told us there was still some approval that needed to happen. That didn't sit well with us. We paid the fucking loan, they owe us money back.  Fucks!  By the end of the phone call, he told us the check would go out on March 6th and we should get it the next week.

March 9th
No check

March 10th
No check

March 11th
No check

March 12th
No check

March 13th
A morning phone call to ass-sucking Bank of America. They told us the check went out on the 4th.  Checked the mail that afternoon - No check.

March 14th
No check

To be Continued

Post Script
I implore you to never, ever do business with this bank.  They are positively awful. After losing a house and all our belongings, you'd figure we'd get a little consideration and they might expedite things and be a little more sensitive to us wanting to get the fucking house rebuilt before our year of temporary housing runs out (paid for by the insurance company).

If I ever, ever have a mortgage that gets sold to Bank of America (Which really sucks), I will go to any length to refinance my loan with another bank. The horror of losing everything in a house fire is bad enough without having to deal with this buffoonery.

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