Our air conditioning unit has been inoperative since the 17th of May, when we first called Home Warranty of America. It is now the 29th, and we are still waiting for their authorization department to authorize service on a “high priority” claim. Their excuse? COVID-19 has affected staffing numbers in their offices, which is a pathetic excuse considering the technological capabilities available today. It is especially pathetic considering every customer service representative and supervisor we’ve spoken to over the last 12 days has been based in countries other than the United States.
We have done everything they’ve asked, despite their ever-changing requirements and outright lies, yet we get nothing from them – No service, no returned calls, no returned emails. All we get is sickeningly patronizing customer service operators feigning empathy about our situation. I can’t tell you how infuriated I am; how infuriated WE are.
So here we are in San Antonio, Texas, where the temperatures have been in the 90s, including the upper 90s, without our air conditioning unit.
My plans now:
1. Get the unit replaced.
2. File a complaint with the Illinois Better Business Bureau, where they’re based.
3. File a complaint with Direct Energy, of which they are a subsidiary company.
4. File a complaint with the Texas Attorney General.
5. File a complaint with the Illinois Attorney General.
6. File a lawsuit against HWA for the complete cost of unit replacement and attorney fees.
Unless you’re looking to get ripped off and lied to repeatedly, stay the hell away from this appallingly unresponsive, swindling, unscrupulous, pitiful excuse for a company.
Friday, May 29, 2020
Saturday, December 03, 2016
EpochAir
Epoch Air is a seller on Amazon.
On November 14th, I ordered an Amazon Prime item from this seller. I picked the Prime item because I'd receive it in two days, which is what I needed. When I checked the status of the item, it said it was shipping from China and that it was expected between 6 and 29 December.
When I contacted the seller and asked WTF, they said they had warehouses in the U.S. and China, and if I needed it faster, I could re-order. I guess I was just supposed to hope the next order came from the U.S.
That wasn't the right answer. The right answer would have been. "I'm terribly sorry. We'll ship you another one from the U.S. warehouse and when you receive the one from China, we'll pay for the return shipping. We'll send you tracking information for the new item soon.
Great way to fail at a business fellas.
On November 14th, I ordered an Amazon Prime item from this seller. I picked the Prime item because I'd receive it in two days, which is what I needed. When I checked the status of the item, it said it was shipping from China and that it was expected between 6 and 29 December.
When I contacted the seller and asked WTF, they said they had warehouses in the U.S. and China, and if I needed it faster, I could re-order. I guess I was just supposed to hope the next order came from the U.S.
That wasn't the right answer. The right answer would have been. "I'm terribly sorry. We'll ship you another one from the U.S. warehouse and when you receive the one from China, we'll pay for the return shipping. We'll send you tracking information for the new item soon.
Great way to fail at a business fellas.
Tuesday, July 12, 2016
Not so Cool
So a while back (over a year ago) this company launched this Kickstarter campaign to raise money for a pretty neat ice chest that came with a built in blender, a bluetooth speaker, etc. So my GF ordered one.
Since that time, our house burned to the ground, was rebuilt, and we moved back in. It's been well over a year and she still doesn't have her "Coolest" cooler. When she inquires, she just gets shined on with lame-ass excuses like, "We're working as hard as we can to fulfill backer's orders," etc.
There've been so many excuses they've become nothing to us.
So fuck them and their company. Because of the Kickstarter terms of service, they're not subject to a lot of the same FTC rules other internet sales are subject to.
I'd like to find the two people at the top and beat the shit out of them. Then they could keep the money.
Here's a link to a Google search of "The Coolest cooler scam."
Here's a link to their lame-ass web page.
And lame-ass Facebook page.
Their website, as you'll see, has no way to contact their customer service department, which is a long-time warning sign for bullshit companies.
Again - Fuck them.
Since that time, our house burned to the ground, was rebuilt, and we moved back in. It's been well over a year and she still doesn't have her "Coolest" cooler. When she inquires, she just gets shined on with lame-ass excuses like, "We're working as hard as we can to fulfill backer's orders," etc.
There've been so many excuses they've become nothing to us.
So fuck them and their company. Because of the Kickstarter terms of service, they're not subject to a lot of the same FTC rules other internet sales are subject to.
I'd like to find the two people at the top and beat the shit out of them. Then they could keep the money.
Here's a link to a Google search of "The Coolest cooler scam."
Here's a link to their lame-ass web page.
And lame-ass Facebook page.
Their website, as you'll see, has no way to contact their customer service department, which is a long-time warning sign for bullshit companies.
Again - Fuck them.
Saturday, March 14, 2015
Bank of America, Bank of America, Bank of America
Did the title of this post, "Bank of America" give away the suck-ass company I'm writing about in this post, or should I say it again: Bank of America.
Bank
of
America
I can't tell you how I loathe this taint of the banking industry.
In January our house burned down and we lost everything - the whole house and the entire contents. Here's the chronology:
January 30th
Went to a local branch to tell someone about the house. We weren't sure if we had to or not. The greeter cunt who was there at the door was at first helpful, telling us we didn't have to report the loss; that we just had to bring the check in when we got it. That's when we told her we weren't going to re-finance with Bank of America (Did I tell you they suck?) - That we were going to pay off the loan, bank the equity, take out a construction loan, build a house, and then get a new mortgage. That's when little miss cunt got cunty. She snottily told us we couldn't do that. We had to refinance through Bank of America (They suck, by the way). I cut her off at the knees and told her we weren't here to discuss it with her, and that we'd be back.
February 10th
We dropped by the same branch and talked to a nice girl. Once she got into the details with us, she had to punt to a more senior person because of the amount of the check we had. The senior person was also very nice. Of course we could pay off the loan. God, where was little miss cunty pants now? Fuckin' idiot. Anyway, The girl we were with got a big office in Simi Valley on the phone and we found out exactly what we had to do. All we had to do was send the check there with a letter of intent saying we want to pay the loan off and for them to send the balance back in a check. Easy. Awesome. They even told us exactly what to put in the letter.
February 12th
Check and letter go into the mail.
February 23rd or so
Called sucky old Bank of America, Simi Valley, to find out what was going on with the check. The idiot on the phone nearly made my bride cry. The fucking retard first told her we had to refinance through Bank of America. Then he changed his story and told her we had to pay the value of the house to the bank, not the balance of the loan. We were both fit to be tied. Fucking idiot. We got his supervisor, who was a little bit more sensible, but didn't read any of the history or look at the fucking letter of intent, so he was a little slow. He said they had some things to do, then they'd get the check out. My bride asked him what they'd been doing since the 16th when they received the letter and check. We didn't get a good answer.
March 2nd
Called Bank of America (You suck!!!) and asked what was going on with the check. They didn't have a good answer. They told us there was still some approval that needed to happen. That didn't sit well with us. We paid the fucking loan, they owe us money back. Fucks! By the end of the phone call, he told us the check would go out on March 6th and we should get it the next week.
March 9th
No check
March 10th
No check
March 11th
No check
March 12th
No check
March 13th
A morning phone call to ass-sucking Bank of America. They told us the check went out on the 4th. Checked the mail that afternoon - No check.
March 14th
No check
To be Continued
Post Script
I implore you to never, ever do business with this bank. They are positively awful. After losing a house and all our belongings, you'd figure we'd get a little consideration and they might expedite things and be a little more sensitive to us wanting to get the fucking house rebuilt before our year of temporary housing runs out (paid for by the insurance company).
If I ever, ever have a mortgage that gets sold to Bank of America (Which really sucks), I will go to any length to refinance my loan with another bank. The horror of losing everything in a house fire is bad enough without having to deal with this buffoonery.
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
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Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Bank
of
America
I can't tell you how I loathe this taint of the banking industry.
In January our house burned down and we lost everything - the whole house and the entire contents. Here's the chronology:
January 30th
Went to a local branch to tell someone about the house. We weren't sure if we had to or not. The greeter cunt who was there at the door was at first helpful, telling us we didn't have to report the loss; that we just had to bring the check in when we got it. That's when we told her we weren't going to re-finance with Bank of America (Did I tell you they suck?) - That we were going to pay off the loan, bank the equity, take out a construction loan, build a house, and then get a new mortgage. That's when little miss cunt got cunty. She snottily told us we couldn't do that. We had to refinance through Bank of America (They suck, by the way). I cut her off at the knees and told her we weren't here to discuss it with her, and that we'd be back.
February 10th
We dropped by the same branch and talked to a nice girl. Once she got into the details with us, she had to punt to a more senior person because of the amount of the check we had. The senior person was also very nice. Of course we could pay off the loan. God, where was little miss cunty pants now? Fuckin' idiot. Anyway, The girl we were with got a big office in Simi Valley on the phone and we found out exactly what we had to do. All we had to do was send the check there with a letter of intent saying we want to pay the loan off and for them to send the balance back in a check. Easy. Awesome. They even told us exactly what to put in the letter.
February 12th
Check and letter go into the mail.
February 23rd or so
Called sucky old Bank of America, Simi Valley, to find out what was going on with the check. The idiot on the phone nearly made my bride cry. The fucking retard first told her we had to refinance through Bank of America. Then he changed his story and told her we had to pay the value of the house to the bank, not the balance of the loan. We were both fit to be tied. Fucking idiot. We got his supervisor, who was a little bit more sensible, but didn't read any of the history or look at the fucking letter of intent, so he was a little slow. He said they had some things to do, then they'd get the check out. My bride asked him what they'd been doing since the 16th when they received the letter and check. We didn't get a good answer.
March 2nd
Called Bank of America (You suck!!!) and asked what was going on with the check. They didn't have a good answer. They told us there was still some approval that needed to happen. That didn't sit well with us. We paid the fucking loan, they owe us money back. Fucks! By the end of the phone call, he told us the check would go out on March 6th and we should get it the next week.
March 9th
No check
March 10th
No check
March 11th
No check
March 12th
No check
March 13th
A morning phone call to ass-sucking Bank of America. They told us the check went out on the 4th. Checked the mail that afternoon - No check.
March 14th
No check
To be Continued
Post Script
I implore you to never, ever do business with this bank. They are positively awful. After losing a house and all our belongings, you'd figure we'd get a little consideration and they might expedite things and be a little more sensitive to us wanting to get the fucking house rebuilt before our year of temporary housing runs out (paid for by the insurance company).
If I ever, ever have a mortgage that gets sold to Bank of America (Which really sucks), I will go to any length to refinance my loan with another bank. The horror of losing everything in a house fire is bad enough without having to deal with this buffoonery.
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
Fuck you, Bank of America
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Fuck you, Bank of America
Fuck you, Bank of America
Sunday, January 04, 2015
San Antonio Express News
They're the only newspaper in San Antonio. I subscribe to the Sunday paper only. Two years ago when I went on vacation, I signed up on their web site to stop my paper. I thought it was pretty handy to be able to do it online. Delivery resumed automatically on my return.
The suck part of the Express News is that once you sign up, you receive a good bit of SPAM. Even after unsubscribing, and writing to the company, I continue to receive their unsolicited bullshit.
It's been two fucking years, and I've unsubscribed perhaps a dozen times, yet their emails continue.
Idiots.
The suck part of the Express News is that once you sign up, you receive a good bit of SPAM. Even after unsubscribing, and writing to the company, I continue to receive their unsolicited bullshit.
It's been two fucking years, and I've unsubscribed perhaps a dozen times, yet their emails continue.
Idiots.
Monday, September 01, 2014
NetTalk
I ordered service with this company a little over a year ago and it worked pretty well for a couple of weeks. Then one day it stopped working. The device would start flashing yellow or red. I opened a ticket online and got a response two weeks later asking if the problem had been resolved. I called customer service and hung up after sitting on hold forever.
I canceled my service after a few months and disputed the charge with my credit card company, claiming I did not receive the service I'd paid for. I got my money back.
A few months ago I started getting plaintive emails from NetTalk warning me that my service would soon expire (even though I'd already canceled). I opened a ticket, advising that I'd canceled my service already. I got some completely crazy response that had nothing to do with the subject at hand. So I just marked any email from NetTalk as spam. Today my spam folder had the final (hopefully) "Your service has expired" email. Hurray! I couldn't be happier.
This company is a sham, through and through. They sell you a device that doesn't connect reliably, and has questionable voice quality, and then they don't support it. I can't believe this company hasn't had he pants sued off of it. I can't wait to see this company go out of business. I'd like to get my hands on whomever is in charge of it give them a good caning ;-)
Thursday, December 16, 2010
AT&T
I've had a number of bad experiences with AT&T over the years. The last experience was around ten years ago, after which I've been avoiding them like the plague. Their customer service sucks, their internet sucks, their telephone service sucks, their billing department sucks, and their web site is pathetic, particularly the self-service and "contact us" sections.
I live 20+ miles outside of San Antonio, where internet service providers are scarce. I had good, 6Mbps internet service with a small company that provided that service via line of sight radio. At some point earlier in the year, tree and foliage growth between my antenna and the company's tower started blocking my signal and significantly degrading my service. So...I left the company and went with AT&T DSL service because they'd finally upgraded the lines to 6Mbps from 760Kbps.
First of all, they sent me a wireless DSL modem, which I didn't ask for. I asked for a modem alone. I returned that and bought a modem at Best Buy.
The internet service was fine for a while, then started degrading. My download speed is frequently as slow as 230Kbps. There are moments where it gets up to around 5Mbps, which is fine, but the inconsistency, latency, and unresponsiveness of their network is unacceptable.
I opened a ticket five days ago and have yet to hear from anyone, and trying to find the status online is impossible. The system is often down...when you do get in, all it tells you is that it was opened. When I searched the web site for ticket status - I was informed that once I log in to my billing account a status will be displayed. Guess what - Right...it isn't.
The second that small ISP fixes their tree problem, or Time Warner comes to town, I'm ditching AT&T.
I shall, for the rest of my life, avoid AT&T. Everything about the company's customer-service sucks. Really.
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